Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use Sapling, the EPC lookup tool operated by Intrinsicomms Digital Ltd. ("we", "our", "us").

We are committed to protecting your privacy and ensuring your data remains under your control.

When you visit Sapling, we may automatically collect certain information:

• Browsing Information: Web browser type, IP address, time zone, and cookies
• Usage Data: How you interact with the tool, pages viewed, and search terms
• Address Data: Postcodes and property addresses you search for

If you choose to receive a report via email, we also collect:

• Email Address: To deliver your EPC report

Note: EPC data displayed is public information from the UK Government's Open Data Communities portal.

We use the information we collect to:

• Provide EPC lookup results and property energy information
• Deliver reports to your email when requested
• Improve and optimise the website and user experience
• Screen for potential security risks
• Comply with legal obligations

We will only share your contact details with vetted service providers where you have given explicit consent (for example, by requesting a quote). You can withdraw consent at any time.

Sapling is designed to empower you:

• Reports you generate belong to you, share them with any provider you choose
• We will not pass your details to any third party without your explicit consent
• You can request deletion of any data we hold about you at any time
• We are transparent about what data we collect and why

Under the UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data
• Restrict Processing: Request we limit how we use your data
• Data Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests

To exercise these rights, contact us at info@saplingepc.co.uk. We will respond within 30 days.

We use cookies to:

• Remember your preferences
• Understand how visitors use our site via analytics
• Ensure security

For more information about cookies, visit allaboutcookies.org.

We retain personal data only as long as necessary:

• Email Reports: 90 days
• Technical Logs: 90 days
• Analytics Data: 26 months

For questions about this privacy policy or to exercise your data rights:

• Email: info@saplingepc.co.uk

You may also contact the Information Commissioner's Office (ICO) if you have concerns about how we handle your data.